After-Sales Service Overview

Our company upholds the principle of ‘Quality as the Foundation, Innovation as the Source, Service as the Key to Success’. We provide a one-year complimentary service period for our products, covering the following services: hardware repairs (excluding damage caused by human error); software version upgrades; faulty site database upgrades.

The company adheres to the principles of prompt response, timely follow-up, and efficient resolution for all after-sales service issues.

Our primary service channels include a telephone service hotline, remote backend maintenance, and on-site support.

Warranty Terms

Standard Warranty Provisions:

1 year of hardware repairs;

1 year of software upgrades;

1 year of on-site support, including 3 non-product-related service visits;

7 days a week, 8 hours a day telephone technical support with a 4-hour response time;

7 days a week, 24 hours a day email technical support.